GENERAL TERMS AND CONDITIONS OF SALE
GENERAL CLAUSES
The services provided by our company are subject to these terms and conditions. Any changes to the route requested by the client must be reported to Taxi Courchevel as soon as possible to ensure the best possible transport. These changes may result in additional charges, or even cancellation if the company is unable to continue providing its daytime services. Any change to the route or interruption of the service may incur additional charges. Any service that has commenced is payable in full. For each booking, the client agrees to accept these terms and conditions.
Article I – RATES
Flat rates are calculated based on a direct, non-stop journey from the pick-up point to the drop-off location of the passenger(s). Night rates apply between 8:00 PM and 7:00 AM, as well as on Sundays and public holidays.
1.1 – RESERVATIONS
For all orders, please notify us in advance by pre-booking so that your request can be taken into account according to the available vehicles to best ensure your pick-up.
1.2 – WAITING
For any fixed-price service, customer waiting time will be charged in addition to the hourly rate beyond the first half hour.
1.3 – LUGGAGE Luggage remains under the guarantee and responsibility of the persons transported, the Taxi Courchevel company cannot, under any circumstances, be held responsible for luggage or objects in case of forgetfulness, loss or theft.
1.4 – ANIMALS Animals are not allowed in the vehicle except in a cage provided for this purpose.
Article II – Delays
Taxi Courchevel cannot, under any circumstances, be held responsible for any delays in the driver's arrival or the client's arrival at their final destination due to force majeure events related to transportation, such as heavy traffic, adverse weather conditions, road closures, or any other unforeseen traffic conditions. The company declines all responsibility for delays caused by an inaccurate departure or arrival address, as well as for any delays caused by the client arriving at their pick-up location.
Article III – CANCELLATION
In the event of cancellation, the cancellation must be reported by email or telephone at least 48 hours before the start date. If the cancellation request cannot be reported 48 hours in advance, a fee of 50 %, representing the full amount of the service, may be charged.
Article IV – Customer Behavior
The driver reserves the right to refuse or interrupt the service in progress due to inappropriate behavior by the client(s) resulting from the consumption of alcohol or drugs, or violent behavior that could endanger the safety of passengers and other road users. If the service, as deemed necessary by the driver, must be interrupted or canceled, it must still be honored. Under no circumstances may the client request or demand that the driver exceed the speed limit or commit any traffic violations. Any damage to the interior of the vehicle will be charged to the client. Smoking is prohibited in the vehicle.
Article V – Complaints
Any claim received within a maximum of 8 days after the service has been performed, by registered letter with acknowledgment of receipt, is admissible. After this period, no claim will be considered. In the event of a dispute, the Commercial Court of Albertville shall have sole jurisdiction.